<span style="color: #2a2a2a;"><strong>About Yelp:</strong>
Yelp connects people with great local businesses, allowing them to discover, engage, and transact. As a leading platform for user-generated reviews and ratings, Yelp empowers consumers to make informed decisions about where to eat, shop, play, and more.
<strong>Position Overview:</strong>
Are you passionate about providing exceptional customer service? Do you have excellent communication skills and a knack for problem-solving? Join the Yelp Customer Service team as a Remote Customer Service Representative and help us deliver top-notch support to our users and businesses.
<strong>Responsibilities:</strong></span> <ul> <li><span style="color: #2a2a2a;">Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</span></li> <li><span style="color: #2a2a2a;">Assist users with a wide range of issues, including account management, content moderation, and technical support.</span></li> <li><span style="color: #2a2a2a;">Troubleshoot and resolve customer concerns while ensuring a positive experience.</span></li> <li><span style="color: #2a2a2a;">Collaborate with cross-functional teams to address escalated matters and provide solutions.</span></li> <li><span style="color: #2a2a2a;">Maintain accurate records of customer interactions and transactions.</span></li> </ul> <strong><span style="color: #2a2a2a;">Qualifications:</span></strong> <ul> <li><span style="color: #2a2a2a;">High school diploma or equivalent; college degree is a plus.</span></li> <li><span style="color: #2a2a2a;">Previous customer service experience is preferred.</span></li> <li><span style="color: #2a2a2a;">Strong written and verbal communication skills.</span></li> <li><span style="color: #2a2a2a;">Ability to work independently and manage time effectively.</span></li> <li><span style="color: #2a2a2a;">Proficiency in using computer systems and software applications.</span></li> <li><span style="color: #2a2a2a;">Positive attitude and a commitment to delivering outstanding service.</span></li> </ul>
