Job Title: Service Desk SupportJob Description:
We are looking for a work from home Service Desk Support Specialist to provide exceptional assistance to customers and employees by handling inquiries, troubleshooting issues, and ensuring a seamless user experience. In this role, you will respond to support requests, document solutions, and escalate issues when necessary. If you have strong problem-solving skills and enjoy helping others, this is a great opportunity to grow your career while working remotely. Key Responsibilities: ? Respond to customer and employee inquiries via phone, email, and chat. ? Assist with account access, general troubleshooting, and system navigation. ? Document support requests and resolutions in a ticketing system. ? Escalate unresolved issues to the appropriate department. ? Provide step-by-step guidance to users with a customer-first approach. ? Stay updated on company systems, policies, and procedures. Required Qualifications: ? High school diploma or equivalent. ? 1+ years of experience in customer support, service desk, or help desk assistance. ? Strong communication and problem-solving skills. ? Ability to manage multiple support requests and work independently in a remote environment. ? Comfortable using ticketing systems, support tools, and basic troubleshooting techniques. Preferred Qualifications: ? Experience using service desk software (e.g., Zendesk, ServiceNow, Freshdesk). ? Familiarity with basic troubleshooting for software, accounts, or online systems. ? Bilingual abilities are a plus. Compensation & Benefits: ? Salary: $50,000 - $70,000 per year (based on experience). ? Benefits: Health, dental, vision, 401(k), and paid time off. ? Work-Life Balance: 100% remote position with flexible hours. ? Career Growth: Training, development programs, and leadership opportunities.
