Remote Customer Service Representative at Chewy – WFH

Remote, USA Full-time Posted 2025-07-25

Job Summary

Job Type: Full-Time, Remote

Salary: Competitive, Hourly

Company: Chewy

Location: Work From Home (Remote)

Benefits: Comprehensive healthcare, flexible work hours, employee discounts, career advancement opportunities.

Job Description

Chewy is looking for enthusiastic and dedicated Remote Customer Service Representatives to join our team. As a Customer Service Representative, you will be the first point of contact for our valued customers. You will assist them with inquiries, order issues, and provide an exceptional customer experience. This is a full-time, remote position, perfect for those who want to work from the comfort of their own home.

Requirements

High-speed internet connection

Quiet, dedicated workspace

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Responsibilities

Manage large amounts of incoming calls

Identify and assess customers? needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

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Remote Customer Service Representative at Chewy – WFH

Job Summary

Job Description

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