Scope of work:
? Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
? Professionally handle a high volume of incoming calls.
? Ability to utilize and navigate multiple systems simultaneously.
? Be dependable and meet all attendance requirements.
? Resolve customer issues via one-call resolution guidelines and/or escalated processes.
? Meet or exceed company and client performance metrics.
? Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
? Responsible for handling de-escalation calls
? Ability to accept and embrace changes within the current business environment.
? USB Headset MUST BE any of the following:
? Plantronics 3320 Blackwire ? Approx.. $54.95 on Amazon, No other cords required.
Plantronics 3220 Blackwire ? Approx.. $54.95 on Amazon, No other cords required.
? Plantronics 5220 Blackwire ? Approx.. $80.78 on Amazon, No other cords required.
? Plantronics EncorePro 520 ? Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon
? Holidays and Paid Vacation
? Family and Individual Medical, Dental and Vision Benefits
? Prescription Drug Coverage
? Short/Long Term Disability
? Employee Assistance Program (EAP)
? Tuition Reimbursement
? 401(k)
? Life Insurance & ADD
? Insurance License Renewal (for License Agents)
? Flexible Spending Account
? Local/National Employee Discounts
? Growth Opportunities (80-85% of management has been promoted within Everise)
