Online Customer Service Representative

Job Description:Booking.com is seeking a part-time Online Customer Service Representative to join our team in Chicago, Illinois. As an Entry Level position, no prior experience is required, but we are looking for individuals who are adaptable, passionate, innovative, and have critical thinking skills...Responsibilities:
• Assist customers via phone, email, and chat with any inquiries or issues they may have regarding their bookings
• Provide exceptional customer service by actively listening to customers and finding solutions to their problems
• Manage customer complaints and ensure a timely resolution
• Utilize Booking.com's systems and tools to navigate through booking information and provide accurate information to customers
• Collaborate with other team members to improve processes and customer satisfaction
• Meet and exceed performance goals set by the company
• Stay up-to-date on company policies and procedures to ensure accurate information is provided to customers
Requirements:
• High school diploma or equivalent
• Strong communication skills both written and verbal
• Ability to multitask and work in a fast-paced environment
• Proficiency in basic computer skills and ability to navigate through multiple systems
• A positive attitude and willingness to learn
• Availability to work flexible hours including evenings, weekends, and holidays
Benefits:
• Dental insurance
• Paid sick leave
• Company transportation
Working Environment:At Booking.com, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best customer service experience possible and we value teamwork, innovation, and continuous improvement.Deadline to apply: 2024-03-02Equal Opportunity Statement:Booking.com is an equal opportunity employer and is committed to diversity in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Customer Service Representative posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs

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