Job Overview
We are seeking an Online Chat Representative to join our team. This position involves providing exceptional customer service and support through online chat platforms.
Responsibilities
? Engage with customers via online chat to provide assistance and resolve inquiries
? Utilize effective communication skills to address customer needs promptly and professionally
? Analyze customer inquiries and provide accurate information or solutions
? Maintain a high level of customer satisfaction through chat interactions
? Perform data entry tasks accurately and efficiently during chat sessions
Experience
? Proficient in English with strong written communication skills
? Previous experience in customer service or call center environments is preferred
? Bilingual or multilingual abilities are a plus
? Familiarity with sales processes and client services is advantageous
? Ability to demonstrate excellent phone etiquette in written communication
Job Types: Full-time, Part-time
Pay: $20.05 - $24.14 per hour
Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
? Work from home
Shift:
? 10 hour shift
? 12 hour shift
? 4 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? Night shift
? Overnight shift
? Rotating shift
? Split shift
Work Location: Remote
