Online chat Agent

Join Precix Inc, a thriving call center dedicated to providing exceptional customer service through our fully remote online chat agents. At Precix, we believe in the power of seamless communication to create long-lasting relationships with our clients. As an Online Chat Agent, you will have the opportunity to work from the comfort of your home while making a meaningful impact on our customers... from New Bedford, Massachusetts.

Our commitment to excellence is reflected in our team's positivity, inviting atmosphere, and dedication to delivering top-tier service. As an Online Chat Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience. Join our dynamic team and be a part of fostering positive connections with our valued clients. Apply now!

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Engage with customers through online chat platforms, providing real-time assistance and support.

Respond promptly to customer inquiries, resolve issues, and ensure a positive customer experience.

Utilize your exceptional communication skills to convey information clearly and effectively.

Maintain a professional and friendly tone in all customer interactions, representing the company values.

Collaborate with team members to address more complex customer concerns and escalations.

Requirements

Communication Skills: Excellent written communication skills with a friendly and customer-focused demeanor.

Problem-Solving Abilities: Strong critical thinking skills to address customer queries effectively and efficiently.

Adaptability: Ability to adapt to changing situations and handle challenging customer interactions with professionalism.

Customer-Centric: A genuine passion for delivering exceptional service and ensuring customer satisfaction.

Team Player: Collaborative mindset with the ability to work effectively within a remote team environment.

Tech Proficiency: Comfortable using online chat platforms, CRM software, and other communication tools to assist customers

Apply Job!