Intuit?s Risk Operations team is seeking a highly motivated and experienced leader to manage a team that operates on the front lines against fraud and financial risk. This team uses extensive research, analysis, and customer empathy to set appropriate guardrails and drive decisions that significantly impact both our customers and Intuit.
If you have risk management experience and are passionate about enabling businesses, driving operational rigor, and developing people, come join us!
Responsibilities
? Lead and manage a high performing and highly engaged team of front-line analysts to achieve business goals.
? Oversee the daily operations of the team and ensure productivity and service level KPIs are met.
? Conduct quality reviews of completed investigations to ensure accuracy and adherence to internal policies and procedures.
? Monitor customer experience to identify and drive improvements in processes and systems leading to better customer outcomes.
? Identify risks and operational needs in new policies or product features, and work to ensure risks are contained, effectively mitigated, or removed prior to launch
? Serve as an escalation point on complex customer issues to ensure empathetic, accurate, and efficient resolutions while containing risk.
? Collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs
? Lead or participate in initiatives utilizing project management rigor.
