Description:
? Oversee day-to-day operational execution of Contact Center functions.
? Provide support to Contact Center associates and assist in their development.
? Analyze trends for action and support process improvements.
? Promote improved performance via sharing of best practices.
? Monitor operations to ensure timely completion of work.
? Address unexpected circumstances impacting operations.
? Provide supplemental coaching and development for associates.
? Utilize reports to identify trends and performance gaps.
? Develop departmental activities and training support.
? Support leadership with schedule changes and team monitoring.
Requirements: ? Bachelor's Degree or Related Work Experience ? Call Center experience ? Knowledge of Workforce Management systems ? Supervisory experience ? Operation Management ? Problem Solving ? Communication
Benefits:
? A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
? We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
? Supporting the financial and personal well-being of our employees.
? Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.
