We are a leading B2B apparel and hard goods manufacturer, serving a diverse range of clients across multiple retail channels. Our commitment to quality, innovation, and customer satisfaction has positioned us as a trusted partner in the marketplace. As we continue to grow, we are looking for a Customer Service & Sales Support Specialist to join our dynamic team.
Position Overview:
As the first point of contact for our customers and sales representatives, you will play a crucial role in ensuring smooth operations and outstanding customer service. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate is self-motivated and able to work independently while collaborating effectively with remote teams.
Job requirements can be satisfied fully remotely. Being within driving distance of our primary manufacturing facility is a big plus.
Key Responsibilities: ? Process customer orders accurately and ensure follow-through to shipment. ? Provide timely and professional support to customers and sales representatives. ? Work closely with the sales, art, and shipping teams to ensure seamless order fulfillment. ? Assist the national sales team with inquiries, product availability, and order tracking. ? Address customer concerns and provide solutions with a customer-first approach. ? Maintain accurate records of customer interactions and transactions. ? Support other administrative tasks as needed.
What We?re Looking For:
? 3+ years of experience in customer service, sales support, and order processing
? Ability to work independently while managing multiple responsibilities.
? Strong organizational and multitasking skills.
? Excellent verbal and written communication abilities.
? Proficiency in Microsoft Office as well as a high level of learning and navigating complex software interfaces.
? Experience working collaboratively across remote teams in a remote environment.
? A proactive, problem-solving mindset with a focus on customer satisfaction.
Job Types: Full-time, Part-time
Pay: $24.00 - $26.00 per hour
Expected hours: 25 ? 40 per week
Shift:
? Day shift
Education:
? High school or equivalent (Required)
Work Location: Hybrid remote in Township of Wall, NJ 07719
