Customer Service Representative-REMOTE

DB-Home Services is seeking a dedicated Customer Service Representative to join our team. As a crucial component of our customer relations, you will be the first point of contact for clients seeking assistance, and your role will involve addressing inquiries, providing solutions, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a... friendly demeanor, and a strong problem-solving ability. You will be responsible for handling customer queries, managing complaints, and working collaboratively with other departments to ensure customer satisfaction.

Responsibilities
? Respond promptly to customer inquiries via phone, email, or chat
? Provide information and assistance regarding products and services
? Resolve customer complaints effectively and efficiently
? Maintain accurate records of customer interactions and transactions
? Collaborate with other teams to enhance customer satisfaction
? Identify opportunities for service improvement and customer loyalty
? Follow up with customers to ensure their issues are resolved

Requirements
? High school diploma or equivalent; additional education in customer service is a plus
? Proven experience in customer service or related roles
? Excellent verbal and written communication skills
? Strong problem-solving abilities and customer-oriented mindset
? Ability to work in a fast-paced environment and handle multiple tasks
? Proficiency in using customer service software and CRM systems
? Strong interpersonal skills and ability to work well with a team
? Flexibility to work varying shifts, including evenings and weekends if necessary

Apply Job!