We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offers a comprehensive benefits package that may include:
? Medical, Dental, Vision Care and Wellness Programs
? 401(k) Plan with Matching Contributions
? Paid Time Off and Company Holidays
? Career Growth Opportunities and Tuition Reimbursement
Responsibilities
? Answer inbound calls as well as assist customers who have specific requests/inquiries.
? Capturing information and entering data into a computer in a timely manner.
? Operate our customer service database and read relevant call-handling instructions.
? Relay messages and route calls to the appropriate resources.
? Follow up on the calls of the client with clerical duties as well as liaising with other departments.
? Dedicate your work time to providing personalized customer service at the highest level.
Skills/Knowledge:
? Previous call center experience preferred.
? Previous customer service experience.
? Utilities customer service experience preferred.
? Medical office setting customer service experience preferred.
Requirements: ? Education: ? High School Diploma or GED Equivalent. ? Ability to pass a criminal background check. ? Competencies: ? Reliable internet connection and attendance. ? Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette. ? Basic computer navigation skills. ? Quick and correct typing - ability to create grammatically correct responses without spelling errors. ? Positive attitude and a passion for learning.
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