About the position
The Customer Service Representative at StartCap is a remote position focused on providing exceptional support to clients seeking funding options for their startups and small businesses. The role emphasizes problem-solving, effective communication, and collaboration with various departments to ensure a seamless customer experience. The representative will assist clients with loan applications, gather feedback for service improvement, and guide new customers through their onboarding process.
Responsibilities
? Provide exceptional customer support via phone, email, and chat to ensure clients understand their funding options and application processes.
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? Troubleshoot and resolve customer issues efficiently with a positive and empathetic approach.
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? Assist clients with their loan applications and help them navigate resources, explaining product benefits clearly.
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? Gather customer feedback and relay it to the team for service and product improvement.
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? Collaborate with other departments, including funding specialists and tech support, to ensure seamless service for customers.
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? Guide new customers through their initial setup, ensuring they feel confident and supported.
Requirements
? 1-2 years of experience in customer service or related roles, although training is available for the right candidate.
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? Strong written and verbal communication skills.
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? Familiarity with business finance, start-up funding, or lending processes is a plus, but training can be provided.
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? Ability to work independently and as part of a team.
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? Tech-savvy with familiarity in CRM systems, live chat software, and basic office tools.
Nice-to-haves
? Experience in business finance or lending processes.
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? Ability to handle stressful situations with empathy and patience.
Benefits
? Flexible work environment allowing remote work.
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? Growth opportunities as the company expands.
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? Supportive team culture focused on mutual assistance and customer service.
