Job Summary of Customer Service Agent:
As a Customer Service Agent at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; Monitor progress of delivery routes; Scan haul-away pods and verify stamps; Process changes or cancellations to delivery orders
Your customary daily operations and functions that you will conduct routinely:
? Bill shipments according to applicable tariffs and pricing agreements
? Recognize and resolve documentation errors
? Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
? Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
About XPO:
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you?re looking for a growth opportunity, join us at XPO.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
