Dark Storm Industries, a leading manufacturer in the firearms and tactical gear industry, is seeking a highly motivated Chat Support Representative to join our dynamic customer experience team. This role is perfect for someone who thrives in a fast-paced environment, communicates clearly, and is passionate about providing top-tier support to our clients and customers.
Responsibilities: ? Respond promptly and professionally to customer inquiries via live chat ? Assist customers with product information, order status, returns, and general inquiries ? Troubleshoot basic product issues and escalate complex concerns to the appropriate departments ? Maintain detailed records of customer interactions within our CRM system ? Provide knowledgeable support in compliance with industry regulations ? Contribute to improving chat support protocols and customer satisfaction
Qualifications: ? 1+ year of experience in customer service, preferably in chat or e-commerce ? Excellent written communication skills ? Ability to multitask and prioritize in a fast-paced environment ? Tech-savvy and comfortable learning new tools and platforms ? Knowledge or interest in firearms or tactical equipment is a plus ? High school diploma or equivalent required; associate?s or bachelor?s degree preferred
Benefits:
? Competitive pay with growth opportunities
? Remote work flexibility (where applicable)
? Health, dental, and vision insurance
? 401(k) with company match
? Paid time off and holidays
? Employee discounts on products
? Supportive and mission-driven work culture
Job Types: Full-time, Part-time
Pay: $24.77 - $34.92 per hour
Expected hours: 40 per week
Shift:
? 10 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? Night shift
? Overnight shift
Work Location: Remote
