Call Center Agent Customer Technical Support

Remote, USA Full-time Posted 2025-07-25

About the position

The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.

Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.

Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.

Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.

Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance

Apply for the Job

Call Center Agent Customer Technical Support

Similar Remote Jobs

Call Center Agent Customer Technical Support

Remote Amazon Part Time Data Entry Jobs

Remote Part Time Data Entry Clerk Jobs -$1400 weekly

$15 per Hour - Remote Call Center Representative

Remote Amazon Part Time Data Entry Jobs - Entry Level

Remote Amazon Part Time Data Entry Jobs - ID - 1342

Remote Data Entry Specialist - Lopez & Sanchez

Data Entry Professional- Temporary

FedEx Delivery Driver

Fine Dining Server

Part Time Sales Representative ? Work from Home Remotely

Amazon jobs at home ? Office Associate(United States)

Corporate Account Manager Lowes/THD

CVS Virtual Assistant Part-Time Remote Jobs - Apply Now

Trainee Recruitment Consultant - NO EXPERIENCE NEEDED

Software Development Engineer in Test (Games)

Entry Level Data Entry (Product Testing)

Senior Manager, Field Operations, Americas, Experiences & Services

Vehicle Product Training Specialist

Senior Manager, Capital Benefit Realization