Overview
The Behavioral Health Services (BHS) Intake Coordinator processes referrals, establishes service eligibility, confirms service authorizations, and tracks ongoing utilization rates and service eligibility.
Benefits Include
? Medical, dental, vision, and supplemental insurance options, including HSA match for qualifying contributions.
? Parental Paid Leave
? Retirement savings plan with company match.
? Paid time off and holiday pay.
? Mileage reimbursement.
? Tuition reimbursement available.
? Company sponsored learning and development
Responsibilities
Other duties may be assigned as necessary.
? Responsible for Intake activities of assigned office location(s).
? Act as a liaison between the Finance and Behavioral Health departments to ensure the timely and effective provision of required services, prior authorizations,
? and re-authorizations.
? Respond to all incoming referrals inquires within 24 hours.
? Regularly advises referring agencies of service eligibility through correspondence, presentations, and collaborative meetings.
? Secure information such as diagnosis, level of care, and insurance status to determine eligibility for services.
? Review all referrals for eligibility in the CMBHS system. Ensuring the status of both completed CANS as well as a current and viable DSMV diagnosis.
? Ensure that client files are complete with all required documentation within the first 5 days.
? Train all new staff in the referral process within 2 weeks of hire.
? Compile records and prepares reports including statistics on referrals, caseload availability, outcome measures, etc.
? Assist in referring individuals and agencies in the referral and intake process.
? Evaluate in conjunction with the Clinical Supervisor the suitability of agency services based on the individual needs of clients.
? Responsible for handling crisis referrals outside of business hours.
? Ensure utilization of services is within the guidelines of insurance coverage.
? Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
? May be required to drive vehicles, be insurable with our auto insurance provider, and complete company vehicle training.
Qualifications
Bachelor?s degree in a Health or Human Services field. Experience in utilization review preferred.
