Aviation Volunteer Services Coordinator for Non-Profit

To apply, please submit a resume and a cover letter. This is a remote position, but we require someone who is in the Pacific or Mountain time zones. Our hours of operations are 8:00 AM - 4:30 PM Pacific Time on Mondays through Fridays. Angel Flight West (AFW) is a non-profit organization that serves some of the most vulnerable segments of our society: a patient who lives hours away from life-saving treatment, a domestic violence survivor seeking relocation to safety, an elderly patient with no support net, and so many more. These volunteers cover the cost of flying or driving so that the transportation is always free. We?re looking for a Volunteer Services Coordinator to join our close-knit team as we grow our program. The Volunteer Service Coordinator serves as a valuable liaison for volunteers by helping to transition new volunteers into their first mission or volunteer position or to engage returning volunteers. The Volunteer Services Coordinator will first be trained as a Mission Operations Coordinator before transitioning into the new role. Additionally, the Volunteer Service Coordinator will step in to support the Mission Operations Team when needed. Day-to-day responsibilities include: ? On-boarding/training (on our proprietary flight software), management and retention of volunteers ? Successfully engaging and managing volunteers on flying/driving/other opportunities ? Compassionately communicating with volunteers, patients and other stakeholders ? Professionally and promptly responding to emails, Zendesk tickets and phone calls from volunteers Qualifications: ? Experience in General Aviation is required (experience in working in the private pilot/small aircraft fields) ? Experience in volunteer recruitment, management, onboarding/training and engagement ? Passionate about removing transportation as a barrier to healthcare ? Excellent verbal and written communication skills, with ability to handle high call and email volume in a professional and prompt manner ? Demonstrate ability in prioritizing and handling multiple tasks efficiently under tight deadlines ? Maintain highest level of accuracy in data entry and management ? Possess excellent computer literacy ? Use good judgement, have integrity and a sense of humor ? Ability to work in a fast-paced, dynamic and fluid workplace ? High school diploma required; BA/BS degree preferred, or equivalent work experience in aviation, social work, non-profit, communications, public health, transportation or similar field Job Type: Full-time Pay: $22.00 per hour Benefits: ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance Schedule: ? 8 hour shift Application Question(s): ? Are you in Pacific or Mountain Time Zone. Experience: ? General Aviation: 1 year (Required) Work Location: Remote