About the position
The Associate Director-Software Development at Verizon is responsible for leading and managing Call Center and Store applications within the Value business. This role involves overseeing a talented team, ensuring high-quality product delivery, and collaborating with business units to align on goals and vision. The position requires technical leadership, management of large-scale applications, and the implementation of Agile methodologies to drive innovation and efficiency in customer service and sales processes.
Responsibilities
? Lead and manage the Call Center and Store applications in the Value business.
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? Coach and mentor a highly motivated team to deliver high-quality products and services.
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? Partner with business units to establish goals and communicate the vision set by senior leadership.
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? Work closely with cross-functional teams to develop and deliver business value through the Northstar Architecture tech stack.
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? Provide technical leadership and subject matter expertise on complex projects across multiple channels.
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? Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for Sales and Service flows.
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? Manage relationships with vendors to improve quality and reliability of products and services.
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? Establish objectives and create road maps to align with business partners and stakeholders.
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? Drive DevOps implementation and manage the delivery of projects within budget and time constraints.
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? Analyze market and technology trends to identify growth opportunities and recommend process improvements.
Requirements
? Eight or more years of relevant experience in software development or related fields.
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? Bachelor's degree or four or more years of work experience in a relevant area.
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? Advanced experience in Software Development and technology leadership.
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? Experience in managing and motivating large technical teams.
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? Ability to manage multiple projects simultaneously and deliver large-scale technical projects.
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? Demonstrated experience in partnering with Business and IT teams to drive alignment and delivery.
Nice-to-haves
? Bachelor's degree in Computer Science or a related field.
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? Experience in business process transformation and user experience optimization.
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? Strong knowledge of operational discipline and change control procedures.
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? Experience managing large vendor performance and maintenance contracts.
Benefits
? Health and wellness benefits
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? Short term incentives
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? 401(k) Savings Plan
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? Stock incentive programs
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? Paid time off
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? Parental leave
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? Adoption assistance
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? Tuition assistance
