Associate, Amazon Account Manager Job at Evenflo Company, Inc. in Canton

General Responsibilities:Overall: Maintain Evenflo's wholesale digital presence and buyer relationships on Amazon (1P)- to achieve revenue goals by supporting product content, assortment, pricing, and profitability.Sales Data Analysis:Analyze Amazon sales data to track product performance, sales trends, and account KPIs including revenue, unit sales, profitability, and market share.Collaborate cross-functionally teams on the strategy, development, and optimizations of sales and marketing initiatives for AmazonPerformance Monitoring & Reporting:Supply a weekly/monthly/ and quarterly sales report to the Director, highlighting key metricsAnalyze customer reviews and feedback on Amazon to identify product improvement opportunities and collaborate with the product team to address performance concerns.Inventory Management:Work with the Demand Planning team to forecast inventory needs based on sales trends, seasonal demand, and promotional activity.Monitor inventory health on Amazon and alert the team to potential out of stock issues or overstock situations.Work with Demand Planning team to forecast future sales performance and promotions, incorporating historical data and market trends.Account Optimization:Work closely with the Retail & Marketing Coordinator to optimize product listings, including title, description, bullet points, keywords, and images; ensuring all are compliant with Amazon's guidelines.Monitor account metrics such as chargebacks, returns, and sell through- work to resolve any issues that impact account performance.Serve as the point of contact for Amazon account support issues, ensuring timely resolution.Promotional & Pricing Analysis:Evaluate the performance of promotions, Lightning Deals, and special pricing campaigns- analyzing their impact on sales and profit margins.Work closely with the Amazon Vendor Manager, Amazon In Stock Manager, and Amazon Customer Service Manager on the development and execution of promotional activities and Amazon events, such as Prime Day and T12, and assess their impact on sales and profitability.Cross-Functional Collaboration:Collaborate with the Paid Media Manager on optimizing Amazon advertising- ensuring she is aware of any threats to inventory during promotional events and any issues with slow moving key items.Amazon (1P) Key Operational Focuses:Testing Compliance, Battery Exemption, and SIOC SubmissionsNew Sku Setup and Vine SubmissionsWeekly PO review and management (including bulk buy orders), Born to Run submissionsInternal finance ad hoc requests as it pertains to post audit charges and other invalid chargesManage and plan Baby Registry participationHelp internal logistics team troubleshoot any shipping delaysGrow the Amazon 1P B2B BusinessOther Ad hoc requests by the Director of Wholesale and Marketplace EcommerceDomestic travel as neededRequired Experience Bachelor's degree in BusinessRequires 2+ years experience in account management and/or sales support rolesExperience in consumer products industry is preferredRequired Technical CompetenciesExcellent verbal and written communication skillsMust be proficient in Microsoft platform, including Word, Excel, OutlookAbility to communicate effectively with customersAbility to perform effectively under conditions of fluctuating workload and prioritiesAbility to prioritize duties to complete tasks on timeSelf starter, creative thinker and advanced analytical problem-solving skillsFollow up and follow through competence High level of Organizational skillsRequired Behavioral CompetenciesPersonal Leadership - Leads by envisioning the future, engaging others, energizing people and enabling self and others to develop and execute plans to deliver strategy.Builds trust - Interacting with others in a way that gives them confidence in one's intentions and those of the organization.Customer focus - Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.Decision making- Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.Developing Others - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.