The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.<strong><u>Summary Of Responsibilities</u></strong>
<ul>
<li>Effectively communicate in a clear and professional manner at all times</li>
<li>Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners</li>
<li>Effectively manage sensitive cases by reporting up the escalation matrix</li>
<li>Demonstrate excellent time-management skills</li>
<li>Maintains or exceeds targeted performance metrics</li>
<li>Actively seek solutions through logical reasoning and identify trends to suggest process improvements</li>
</ul>
<strong><u>Basic Qualifications</u></strong>Qualitative Requirements?Graduation in any specialization from a recognized university.?Excellent communication skills (written and verbal) in English language.?Ability to communicate correctly and clearly with all customers?Good comprehension skills ? ability to clearly understand and state the issues customers present?Ability to concentrate ? follow customers issues without distraction to resolution?Work successfully in a team environment as well as independently?Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer?Excellent typing skills?Demonstrates an ability to successfully navigate websites?Demonstrates a proficient knowledge of email applications
