Afterhours Customer Care Rep / Account Manager (Excel Skills Required)

This timing of the position includes weekends and nights Central Standard Time - CST. Stones River is seeking a Customer Care Representative to join our team! You will be responsible for assisting internal and external customers by providing service and billing information to both. Responsibilities: ? Incoming and Outgoing Phone calls ? Processing of customer service requests ? Updating customer portals ? Working with Stones River Service Coordinators and notifying customers of service dates ? Uploading documentation to customer portals as well as accounting/work order system ? Data entry ?Qualifications: ? Must be detail oriented ? Must have a working knowledge of Excel and Microsoft Office ? Must have at least 3 years of service customer care experience We provide: ? Excellent career advancement opportunities ? In-house training ? A career with a rapidly growing company in a rapidly growing market Compensation: ? Hourly to start with opportunities for growth ? Medical, dental & vision ? Life Insurance Benefit ? Paid Holidays ? Vacation ? 401K Match ? Sign-On/Referral Bonus after 90 days To apply: Qualified candidates please email your resume or work history. We are an equal opportunity employer. Company DescriptionStones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!