OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
Customer Service Representatives will handle inbound customer service calls for a leading healthcare payments company, to assist and answer questions around medical payment processing, statement inquiries and other customer support needs. If you have strong communication skills, excellent computer skills, and you truly care about the customer experience ? apply today!
Responsibilities: ? Provide inbound customer service for a leading healthcare payments company. ? Consistently provide a great customer experience. ? Ensuring that consumers are satisfied with products or services by handling complaints and inquiries ? Collect prompt and accurate customer feedback ? Communicating and coordinating with colleagues as necessary. ? Providing feedback on the efficiency of the customer service process. ? High school diploma or equivalent required. ? 1-2 years of experience in a customer service role, preferably in a remote environment. ? Strong communication skills, both verbal and written. ? Ability to handle stressful situations while remaining professional and courteous. ? Detail-oriented with strong organizational skills. ? Reliable internet connection and a designated quiet workspace. ? Experience in the healthcare or telecommunications industry is a plus.
Required Equipment:
? A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
? Hardwired internet connection (ethernet) required
? USB headset (not wireless) with noise-canceling features
? Webcam (external or integrated)
? Health Care Plan (Medical, Dental & Vision)
? Retirement Plan (401k, IRA)
? Life Insurance (Basic, Voluntary & AD&D)
? Paid Time Off (Vacation, Sick & Public Holidays)
? Training & Development
? Work From Home
