Training Coordinator, Community Impact
Job Description: • Provide accurate information about eligible benefits and answer questions • Troubleshoot issues and document case notes • Facilitate virtual and in-person classroom training sessions • Collaborate with Operations to improve efficiency and effectiveness • Track training completion and manage onboarding activities for new employees • Support queue management by monitoring incoming calls or case escalations • Partner with the QA Supervisor to conduct analyses and evaluations Requirements: • 2 + years of call center / customer service training experience • Advanced proficiency with Microsoft Office Suite and database software applications • Excellent oral presentation skills • Excellent interpersonal communications and writing skills • Knowledge of the Call Center environment • Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Google Suite, etc.) Benefits: • Competitive compensation • Generous PTO • Holidays • Medical, dental, and vision plans • Flexible Spending Accounts • Health Savings Accounts (HSA) • Employee Assistance Program (EAP) • Wellness offerings • CalPERS retirement program • Optional 403(b) and 457 Retirement plans • Tuition reimbursement • Public Service Loan Forgiveness certified employer Apply tot his job