Tele Chat Support Specialist
Job Description: As a Tele Chat Support Specialist, you will be responsible for providing real-time support to our clients via live chat. Your role will involve addressing customer inquiries, troubleshooting issues, and delivering a positive experience that builds trust and loyalty. Responsibilities: Respond promptly and professionally to customer inquiries via live chat Troubleshoot and resolve product or service issues effectively Provide accurate information and guidance to clients Document chat interactions and resolutions in our CRM system Follow up with customers to ensure their issues are resolved Collaborate with team members to improve support processes Maintain a friendly and professional tone in all communications Qualifications: Prior experience in chat support, customer service, or call center roles preferred Excellent written communication skills Strong problem-solving and multitasking abilities Ability to stay patient and empathetic under pressure Familiarity with chat software and CRM tools Reliable internet connection and quiet workspace High school diploma or equivalent; additional customer service training is a plus. What We Offer: Competitive hourly rate and performance incentives Flexible working hours Remote work environment Supportive team culture Opportunities for career advancement