Remote Spanish Bilingual Automotive Customer Service Advisor - Work from Home Opportunity with blithequark

Join blithequark, a Global Leader in Customer Experience Solutions At blithequark, we're passionate about delivering exceptional customer experiences that drive business success for the world's top brands. As a pioneer in the customer service industry, we're committed to fostering a culture of innovation, diversity, and inclusivity. With a global presence and a growing team, we're now seeking talented and compassionate individuals to join our team as Remote Spanish Bilingual Automotive Customer Service Advisors. About the Role As a Remote Spanish Bilingual Automotive Customer Service Advisor at blithequark, you'll be the face of our client's brand, providing top-notch support to customers via phone, email, and internet interactions. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to resolve customer complaints and address complex issues efficiently. This is an exciting opportunity to build a rewarding career in the automotive industry and grow with a dynamic organization. Key Responsibilities Respond to incoming customer calls within quality standards, providing timely and effective solutions to their queries. Capture prospect information, answer product-related questions, and define consumer needs through relevant CRM and product inquiries. Provide detailed product information, including current nameplates and their performance capabilities. Select fulfillment items, complete price and equipment statements, and locate dealers following standard dealerization rules. Categorize callers and offer appropriate touchpoints, such as warm transfers to dealers. Escalate outstanding issues, provide goodwill to customers, and communicate effectively via email and text chat. Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and address additional customer queries. Stay up-to-date with center procedures, product information, and online resource tools. Effectively manage customer complaints from initial call to resolution. Essential Qualifications To succeed in this role, you'll need: A high school diploma or equivalent. At least 6 months of customer service experience, preferably in an automotive or sales environment. Excellent communication skills, both written and verbal, with the ability to communicate effectively in Spanish. Strong problem-solving skills, with the ability to learn and adapt quickly. A customer-centric approach, with a passion for delivering exceptional experiences. Dependability, attention to detail, and the ability to rotate shifts as needed. Preferred Qualifications While not mandatory, having a sales or marketing background can be beneficial in this role. Additionally, experience working in a fast-paced, dynamic environment can help you thrive as a Remote Spanish Bilingual Automotive Customer Service Advisor. What We Offer At blithequark, we invest in our people and teams to drive ongoing personal and career development. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you'll enjoy: Opportunities for performance incentives and career growth. The flexibility to work from home, with equipment provided. A comprehensive benefits package, including 401K, medical, dental, vision, and employee assistance programs. Paid training and ongoing development opportunities. A diverse and inclusive work environment, with opportunities to connect with colleagues globally. Team appreciation days, customer service week, and other events that celebrate our culture. Wellness activities, mentorship programs, and networking opportunities. Referral bonuses and perks. Our Culture and Values At blithequark, we're proud of our culture and values, which are centered around delivering exceptional customer experiences, fostering a diverse and inclusive work environment, and driving innovation. We're committed to making a positive impact on our communities and the environment. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you'll be part of a global team that shares these values and is passionate about making a difference. Why Join blithequark? By joining blithequark, you'll become part of a dynamic organization that's shaping the future of customer experience. You'll have the opportunity to work with top brands, develop your skills, and grow your career in a supportive and inclusive environment. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career, we want to hear from you! Apply today and discover why thousands of professionals around the world choose to call blithequark home. Equal Opportunities blithequark is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of their background, and provide reasonable accommodations for individuals with disabilities. Eligibility to Work To be considered for this role, you must be legally authorized to work in the United States and reside in the United States or have a valid U.S. address for residence. Apply for this job