[Remote] Remote Full-Time Permanent Customer Experience Specialist

Note: The job is a remote job and is open to candidates in USA. Signet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores worldwide. They are seeking a Customer Experience Specialist to provide exceptional customer service and support for their iconic brands, ensuring that every customer feels valued and supported during their interactions. Responsibilities Provide professional, courteous, and grateful assistance on every telephone call Deliver exceptional, personalized resolutions tailored to each customer’s needs Maintain accurate records of interactions and transactions Multitask confidently—documenting, researching, and engaging with customers in real time Demonstrate strong phone etiquette and represent Signet positively at all times Meet or exceed expectations for production, call efficiency, schedule adherence, and quality Manage escalated concerns with empathy, patience, and professionalism Skills Previous customer service or client support experience Strong verbal and written communication skills Ability to multitask with accuracy and attention to detail Comfort with data entry, Microsoft Word, Excel, and basic math Analytical mindset to interpret feedback and continually improve Bilingual skills (especially Spanish) are a plus Benefits Employee discounts Bilingual Spanish differential pay available (must pass speaking/writing assessment) Up to **6 weeks of paid training**, plus ongoing coaching, and development Opportunities for cross-training (e.g., chat support) Earn referral bonuses when your recommended hires complete 60 days! Comprehensive healthcare, dental, and vision insurance to keep you and your family covered Generous 401(k) matching after just one year to help secure your financial future Company Overview Signet Jewelers engages in the retail sale of jewelry and watches in the United States, the United Kingdom. It was founded in 1950, and is headquartered in Akron, Ohio, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Signet Jewelers has a track record of offering H1B sponsorships, with 8 in 2025, 13 in 2024, 5 in 2023, 9 in 2022, 17 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.