Remote Mortgage Loan Officer - Consumer Direct (West Virginia)

About the team As a Mortgage Loan Officer within Zillow Home Loans, you’ll be part of Zillow Group’s FinTech division focused on delivering a high-volume, digitally driven home financing experience. This team supports homebuyers through Zillow’s digital channels, responding to active purchase intent with speed, consistency, and execution. The Digital team plays a critical role in helping customers move from inquiry to funded loan through disciplined process, operational excellence, and performance at scale. About the role This is an opportunity to grow your career as a Mortgage Loan Officer in a fast-paced, phone-based sales environment. You’ll originate purchase mortgage loans using company-provided digital leads, guiding customers from first contact through funding. Success in this role comes from volume, responsiveness, and execution against clearly defined metrics—supported by Zillow’s technology, training, and lead flow. This role is “remote” with restrictions. Your designated remote location is defined as your principal place of residence, which must be physically located within the state listed above West Virginia. You may also elect to spend some time working at a company office. Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need. You Will Get To: • Originate purchase mortgage loans by converting company-provided digital leads through high-volume inbound and outbound calls. • Respond quickly to new leads, conduct discovery calls, and assess customers’ readiness and financing options. • Guide homebuyers through the mortgage process from application through funding with clarity and efficiency. • Manage a large pipeline of active purchase loans while meeting defined SLAs, productivity metrics, and call expectations. • Use CRM and loan origination systems (LOS) to track activity, manage follow-ups, and maintain accurate pipeline status. • Deliver a consistent, high-quality customer experience through phone, email, and text communication. • Partner with processing, underwriting, and closing teams to move loans efficiently and improve conversion rates. • Maintain active licensing, complete required education, and participate in ongoing professional development. • This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes. In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location. “Remote” with restrictions. Your designated remote location is defined as your principal place of residence; which should be physically located within the state listed above. You may also elect to spend some time working at a company office. Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need. Who you are • 3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or as a Loan Originator under a bank license, with a strong emphasis on purchase transactions. • Completion of the 20-hour SAFE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test. • Physically located in and working from West Virginia. • High-volume, phone-based mortgage origination experience strongly preferred, with success converting warm or inbound purchase leads. • Demonstrated ability to succeed in a call-center or high-volume phone sales environment. • Strong time management, organization, and multitasking skills. • Comfortable working toward defined KPIs, including call activity, conversion, and funding goals. • Excellent verbal communication skills with the ability to build trust quickly over the phone. • Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). • Associate’s or Bachelor’s degree preferred. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 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