[Remote] IT Infrastructure & Service Management Consultant (Temporary)

Note: The job is a remote job and is open to candidates in USA. The National Multiple Sclerosis Society is dedicated to driving research for a cure and supporting those affected by MS. They are seeking an experienced IT Infrastructure & Service Management Consultant to assess and improve IT operational processes, providing oversight for the Infrastructure and Service Desk teams while identifying opportunities for enhanced efficiency and service delivery. Responsibilities • Conduct a comprehensive review of current IT infrastructure, service management, and cybersecurity processes. • Facilitate structured stakeholder interviews and workshops to gather insights and validate workflows. • Document current state processes, systems, dependencies and organizational structures using standardized frameworks. • Develop future state recommendations aligned with ITIL, COBIT, and other relevant methodologies. • Create a roadmap for process and operational improvements. • Review existing governance frameworks, decision rights, and escalation paths. • Evaluate KPI dashboards and reporting mechanisms. • Provide interim leadership and tactical oversight for the Infrastructure and Service Desk teams. • Support day-to-day decision-making, prioritization, and issue resolution. • Collaborate with cybersecurity stakeholders to ensure tactical alignment and risk mitigation. • Provide tactical monitoring for cybersecurity threats and issues. • Foster team engagement and ensure continuity of service delivery during the engagement period. • Propose and implement improvements for visibility and accountability. • Review Technology Contracts and subscriptions, assess ownership, business alignment and recommend rationalization/renegotiation strategies. • Support internal communications to ensure transparency and engagement. • Partner with IT Operations, Security, Architecture, and Business Units to ensure alignment and buy-in. • Present findings, recommendations, and progress updates to senior leadership. • Prepare executive-level documentation and presentations. Skills • 7+ years of experience in IT Infrastructure, Service Management, and consulting roles. • Strong knowledge of ITIL, service delivery models, and cybersecurity fundamentals. • Demonstrated success in leading process redesign and operational improvement initiatives. • Experience managing or overseeing technical teams in a matrixed or transitional environment. • Excellent communication, documentation, and stakeholder engagement skills. • ITIL v4 Certification or equivalent. • Experience with National Institute of Standards and Technology (NIST) Cybersecurity and Risk Management Framework • Experience with cloud platforms (AWS, Azure, GCP), Expertise in Azure (particularly around IaaS, PaaS, Shared files) will be huge plus • Proven experience in Windows and Office 365 ecosystem • Experience in advanced internet working initiatives. large-scan LAN, WAN, VoIP, Cisco IOS (switches, ASA firewalls, QoS policies, Access lists and traffic prioritization • Experience working with Carriers and Telecom (Avaya Cloud and/or Five9 preferred) • Familiarity with enterprise architecture frameworks (e.g., TOGAF). • Prior experience in regulated industries (e.g., healthcare, finance) is a plus. • Good understanding of Agile methodologies and tools like Jira and Bitbucket for development, version control, collaboration, and tracking Benefits • Paid Time Off Plan • Paid Holidays • 401k Retirement Savings Plan with Society match • Commuter Benefit Plan • Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage • Spring Health Membership offering free therapy and professional coaching • Additional voluntary benefit offerings Company Overview • The National MS Society's vision is: A World Free of MS. It was founded in 1946, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job Apply tot his job