Program Manager - eCommerce Merchandise Operations
Description • Own the end-to-end program lifecycle for BDA’s eCommerce merchandise operations, orchestrating cross-functional teams across merchandising, creative, supply chain, and technology to deliver industry-leading online fan experiences for the world’s biggest sports, entertainment, and corporate brands. • Translate high-level business goals into executable roadmaps that balance speed-to-market with operational excellence, ensuring every product launch, site refresh, and promotional campaign lands on time, on budget, and above customer expectations. • Serve as the single point of accountability for program health, building and maintaining real-time dashboards that surface KPIs such as GMV, conversion rate, AOV, and customer NPS; use these insights to drive continuous improvement and present executive-level updates to senior leadership and brand partners. • Partner with merchandising managers to curate and optimize digital catalogs exceeding 10,000 SKUs, leveraging data-driven insights to forecast demand, manage inventory risk, and maximize sell-through across direct-to-consumer sites, marketplaces, and drop-ship channels. • Lead agile ceremonies—sprint planning, daily stand-ups, retrospectives—with distributed teams spanning Seattle, Austin, Toronto, and Manila, ensuring transparent communication, rapid issue resolution, and a culture of experimentation and learning. • Champion a test-and-learn mindset by designing and executing A/B and multivariate tests on product detail pages, site navigation, pricing, and promotions; translate findings into scalable playbooks that lift revenue and reduce return rates. • Collaborate with UX, creative, and content teams to launch immersive storytelling experiences—limited-edition drops, athlete collaborations, and virtual events—that deepen emotional connection and differentiate BDA in a crowded marketplace. • Drive vendor and 3PL performance by establishing SLAs, conducting quarterly business reviews, and negotiating cost-saving initiatives; ensure fulfillment accuracy, on-time delivery, and sustainable packaging standards that delight fans and protect brand equity. • Build and maintain program budgets up to $15M annually, tracking spend against forecast, identifying variance drivers, and reallocating resources to maximize ROI while safeguarding margin targets. • Spearhead risk management by developing contingency plans for peak-season surges, supply chain disruptions, and platform outages; coordinate cross-functional war rooms to restore service within agreed-upon recovery time objectives. • Mentor junior project coordinators and analysts, fostering a culture of ownership, curiosity, and data literacy that prepares the next generation of BDA leaders to scale with the company’s aggressive growth trajectory. • Act as a thought leader within the merchandise and eCommerce communities, sharing best practices at industry conferences, contributing to BDA’s blog and podcast, and maintaining strategic relationships with platform partners such as Shopify, Salesforce Commerce Cloud, and Amazon. • Champion diversity, equity, and inclusion in every program decision, ensuring product imagery, copy, and pricing strategies resonate with global audiences and reflect the rich tapestry of fans we serve. • Stay ahead of emerging trends—social commerce, AI-driven personalization, sustainable materials—and translate them into pilot programs that position BDA as the innovation leader in licensed and corporate merchandise. Apply tot his job