Onboarding Specialist (French Speaking)

OpenTable is an industry leader in restaurant technology, dedicated to helping restaurants thrive. The Onboarding Specialist is responsible for the successful onboarding of restaurant partners, utilizing a consultative approach to configure and deliver training on OpenTable's products. Responsibilities Enthusiastically contact our restaurants and guide them through the onboarding process Work with our restaurant partners to configure the OpenTable system to their needs Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget Work with internal partners to help develop and refine the Onboarding program Effectively handle a queue of restaurants to reduce time-to-onboarding Communicate status of tasks and the backlog to peers and a broader community Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points Skills 1+ years experience, preferably in a support, implementation or hospitality role Experience training non-technical customers on the use of software Understanding of restaurant operations a must with direct restaurant experience helpful Ability to make ethical decisions based on key facts in potentially ambiguous situations Proven ability to drive projects through to completion Ambitious to get things done with minimal supervision Good phone and tele-presence required for effective training and implementation Excellent organization, documentation and time management skills Fluency in both French and English is a requirement for this role College degree preferred Benefits Work from (almost) anywhere for up to 20 days per year Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups 20 days of paid time off Private health and dental insurance Life and Disability insurance Company Overview OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings. It was founded in 1998, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is