About the position The Sales & Reservations Agent position at U-Haul involves handling inbound calls to assist customers with reservations and matching their needs with U-Haul products and services. This role requires adherence to defined guidelines and scripts to ensure a smooth customer experience. The position is remote, requiring availability for a full-time schedule, including weekends and holidays, and involves a comprehensive training program to prepare agents for their responsibilities. Responsibilities Handle back-to-back inbound calls from customers. , Match U-Haul products and services with customer needs. , Follow defined guidelines and scripts during customer interactions. , Facilitate a seamless reservation process for customers. , Participate in a comprehensive training program to prepare for job duties. Requirements One year of customer service or sales experience in a retail setting. , Strong interpersonal and communication skills, including clear speaking and active listening. , Ability to prioritize and multi-task using multiple business software applications. , Successful completion of a job-related assessment. Nice-to-haves Experience working in a remote environment. , Familiarity with U-Haul products and services. Benefits Comprehensive medical, dental, and vision plans. , 401(k) retirement plan. , Life insurance coverage. , Paid Time Off program with paid holidays. , Various wellness programs. , Career path planning and continued education opportunities.