Contact Center Specialist Remote-Home Based Worker

Allstate is now hiring Contact Center Specialist Remote-Home Based Worker in Chicago, IL. View job listing details and apply now. The world isnt standing still and neither is Allstate Were moving quickly looking across our businesses and brands and taking bold steps to better serve customers evolving needs Thats why now is an exciting time to join our team Youll have opportunities to take risks challenge the status quo and shape the future for the greater good Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity inclusive diversity and accountability are paramount We empower every employee to lead drive change and give back where they work and live Our people are our greatest strength and we work as one team in service of our customers and communities Everything we do at Allstate is driven by a shared purpose to protect people from lifes uncertainties so they can realize their hopes and dreams For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face We acted with conviction to advocate for seat belts air bags and graduated driving laws We help give survivors of domestic violence a voice through financial empowerment Weve been an industry leader in pricing sophistication telematics digital photo claims and more recently device and identity protection We are the Good Hands We dont follow the trends We set them Job Header Build your career Its all right here We are a company of individuals with hopes plans and passions all using and developing our talents for good at work and in life Employees can be a force for good only when they are working at the top of their ability learning new skills and challenging themselves with new responsibilities Allstates Enterprise Talent Market was developed with that in mind to help you reach your full potential This position is a permanent remote home-based worker Your home office does not need to be near an Allstate office but it does need to be in the United States This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses Job Description In this vital role you will be responsible for the following duties Put the customer at the center of what you do Respond to questions andor concerns from Allstate customers and home office employees Interpret and apply concepts based on company policies and procedures Participate in a dynamic team environment that handles incoming complex sometimes escalated calls Build work requests for our processing partners Communicate with associates through the phone email and work requests Research and respond to customer inquiries within service levels Work in a collaborative team environment to handle large call volumes Able to adhere to call center guidelines and measurements Maintain confidentiality of customer and agent information Successfully complete required training programs Compensation and Schedule Starting Pay 1779hr Must be able to work any 8 hr shift between 755 am and 700 pm CST Monday through Friday and rotating Saturdays 755am to 430pm CST Our formal education process is broken into 2 phases After training is completed you will move to the transition phase Schedule 1030am to 700pm CST Class start date April 10 2023 Technical and Security Requirements Standard Technical Requirements Home Internet Service must be stable 50 Mbps Download and 5 Mbps upload internet service packages Access to hardwire plug in ethernetnetwork cable to your modemrouter during your shift Wifi connection is not allowed Cannot use satellite hotspots MIFI devices wireless AC wall plug in extenders repeaters boosters andor pods Space for Desktop equipment and 2 monitors Allstate will provide all equipment Information Security Requirements Minimum requirements Established or dedicated work area at home ensuring No one can see your screens keyboards or Allstate documents Area is located where no one can overhear your conversations Free from potential hazards affecting equipment eg pets plants water etc Workspace is not vulnerable to theft Free from distractions Job Qualifications Excellent customer service skills Ability to communicate clearly professionally and empathetically Ability to learn and apply knowledge of insurance contracts procedures and customer service philosophies Effectively use multiple computer systems phones and other technologies at a time Ability to support a service culture through great quality and efficiency even when work volume is high Requires attention to detail and a sincere dedication to servicing the field force policy holders co-workers and other home office personnel Ability to empathize with actively listen to deal sensitively and professionally with customers and agents Excellent intuitive and analytical skills to review cases and determine solutions to requests Provide value added services by building revising and improving processes to focus on delivering the best customer and producer experience Requires excellent organizational and prioritization skills and the ability to adapt quickly and effectively to shifting priorities as well as a strong dedication to providing exceptional customer service Work independently displaying good judgment and analytical skills Ability to work schedule demands and requirements Prefer 2 years of customer service experience High School DiplomaGED Notes The preceding description is not designed to be a complete list of all duties and responsibilities May be required to perform other related duties as assigned Regular predictable attendance is an essential function of this job Compensation offered for this role is 3700000-6475000 per year and is based on experience and qualifications The candidates offered this position will be required to submit to a background investigation which includes a drug screen Good Work Good Life Good Hands As a Fortune 100 company and industry leader we provide a competitive salary but thats just the beginning Our Total Rewards package also offers benefits like tuition assistance medical and dental insurance as well as a robust pension and 401k Plus youll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy For a full description of Allstates benefits visit allstatejobsbenefits Learn more about life at Allstate Connect with us on Twitter Facebook Instagram and LinkedIn or watch a video Allstate generally does not sponsor individuals for employment-based visas for this position Effective July 1 2014 under Indiana House Enrolled Act HEA 1242 it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States a member of the Indiana National Guard or a member of a reserve component For jobs in San Francisco please click here for information regarding the San Francisco Fair Chance Ordinance For jobs in Los Angeles please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance To view the EEO is the Law poster click here This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster click here This poster summarizing the major provisions of the Family and Medical Leave Act FMLA and telling employees how to file a complaint It is the Companys policy to employ the best qualified individuals available for all jobs Therefore any discriminatory action taken on account of an employees ancestry age color disability genetic information gender gender identity gender expression sexual and reproductive health decision marital status medical condition military or veteran status national origin race include traits historically associated with race including but not limited to hair texture and protective hairstyles religion including religious dress sex or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited This policy applies to all aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment