[Entry Level / No Experience] Live Chat Agent ? Work From Home Jobs

Job Summary:

Are you looking for an entry-level position that allows you to work from the comfort of your home? American Express is searching for enthusiastic individuals to join our team as Live Chat Agents. This is a remote, full-time position with a flexible schedule, offering a competitive hourly wage. In addition to a supportive work environment, you will receive health, dental, paid... training, and paid vacations.

Job Description:

American Express is seeking motivated and dependable individuals to join our customer service team as Live Chat Agents. This entry-level role is perfect for those with little to no experience who are eager to learn and grow in the customer service field. As a Live Chat Agent, you will be responsible for providing exceptional customer support through our online live chat system, ensuring that all customer inquiries are addressed promptly and accurately.

As a remote position, you will have the flexibility to work from your home, maintaining a healthy work-life balance. We believe in investing in our employees, which is why we offer comprehensive training and development opportunities to help you succeed in your role. You will also enjoy a range of benefits, including health and dental insurance, paid vacations, and more.

This position requires excellent communication skills, a positive attitude, and the ability to multitask effectively. If you are a proactive problem solver with a passion for helping others, we would love to hear from you.

Requirements:

1. High school diploma or equivalent.

2. Strong written communication skills.

3. Ability to type at least 40 words per minute.

4. Reliable internet connection and a quiet workspace.

5. Basic computer literacy and familiarity with online chat platforms.

6. Strong problem-solving skills and attention to detail.

7. Ability to work independently and manage time effectively.

Responsibilities:

1. Provide real-time support to customers via live chat.

2. Address customer inquiries and resolve issues promptly.

3. Maintain a high level of professionalism and customer service.

4. Document customer interactions and follow up as needed.

5. Escalate complex issues to appropriate departments.

6. Stay updated on company products, services, and policies.

7. Meet performance targets and contribute to team goals.

Benefits:

? Competitive hourly wage

? Health and dental insurance

? Paid training

? Paid vacations

? Flexible work schedule

? Opportunities for career advancement

? Supportive and inclusive work environment

Educational Qualifications:

? High school diploma or equivalent required.

? Additional certifications in customer service or related fields are a plus but not required.

Experience:

? No prior experience required; full training provided.

? Previous customer service experience is a plus but not mandatory.

Company Overview:

American Express is a globally recognized financial services company that is committed to providing exceptional service and innovative solutions to our customers. With a rich history of over 170 years, we pride ourselves on our dedication to excellence and our ability to adapt to the evolving needs of our clientele. Our employees are at the heart of our success, and we are committed to fostering a supportive and inclusive work environment where everyone can thrive. Join us and be a part of a team that values your contributions and encourages your growth.

Apply today to become a part of the American Express family and start your rewarding career as a Live Chat Agent!

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