- Customer Service Specialist 1Resolve customer complaints through effective communication and service coordination.Location: California, United StatesOregon, United StatesWashington, United StatesJob Tags: SalesAbout The Role
- The Customer Service Specialist 1 will provide efficient and courteous customer service primarily through telephone and personal contact.
- Responsibilities include answering customer inquiries regarding collections, rates, billing, and account status.
- The role involves addressing customer questions and resolving complaints through various methods, including data entry and payment reconciliation.
- The specialist will maintain records, prepare reports, and perform clerical duties as needed.
- Participation in training related to customer service processes and safety is required to ensure optimal service delivery.
- The ideal candidate will have at least six months of related experience or training in customer service.
- A high school diploma or GED is required, with a bachelor's degree preferred.
- Proficiency in computer programs, particularly the Microsoft Office suite, is essential for this role.
- Strong communication skills, both verbal and written, are necessary to effectively engage with customers and resolve their inquiries.
- The candidate should demonstrate a commitment to promoting environmental sustainability and the WASTE ZERO philosophy.
