Customer Service Representative - Remote
1. Customer Service
(1) Keys in sales orders daily with no more than 2 errors per month
(2) Sets up new clients as needed...
(3) Handles exception calls as needed
(4) Provides support for sales reps as needed
2. Standing Orders
(1) Sets up initial standing order for customer, as needed
(2) Maintains standing orders, including holds, releases, and additions
(3) Errors counted against metric stated in 1.1
3. Exception Processing
(1) Processes exceptions into the Case module as needed
(2) Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships
items all as required per exception
4. Freight Claims
(1) Processes freight claims as needed
(2) Processes disputes and pursues payment from the carrier
(3) Files claim paperwork
5. Performs in a manner consistent with company Core Values and Purpose.
6. Attends all scheduled meetings, missing no more than 10% annually.
7. Clocks in and out for work and lunch with no more than 1 error per month.
8. Provides excellent customer service.
9. Follows all OSHA and other safety guidelines.
10. Actively demonstrates teamwork at all times.
11. Manages any stress on the job, including but not limited to meeting deadlines.
12. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred
during the prior 12-month period.
13. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period
Similar Remote Jobs
Customer Service Representative - Remote
Posted on: 16-09-2024 00:00
Sales Enablement Project Manager (Remote)
Posted on: 16-09-2024 00:00
Part-Time Learning Commons Writing Tutor
Posted on: 16-09-2024 00:00
Machine Learning / AI Internships
Posted on: 16-09-2024 00:00
Amazon Remote Data Entry Clerk
Posted on: 16-09-2024 00:00
Data Entry Specialist $35/Hr Remote
Posted on: 16-09-2024 00:00
Walgreens Customer Service Jobs $27/Hour
Posted on: 16-09-2024 00:00
100% Remote Healthcare Data Entry
Posted on: 16-09-2024 00:00
Corporate Travel Counselor Dedicated Accounts
Posted on: 16-09-2024 00:00
Benefit Enrollment Specialist CSR Remote
Posted on: 16-09-2024 00:00
Programador/a Senior Front (con capacidad back)
Posted on: 31-07-2024 19:12
Work from Home - No Experience - Hiring Now
Posted on: 16-07-2024 18:52
Contact Center Professionals-Remote from TN
Posted on: 14-02-2025 07:17
Destination Expert | Work From Anywhere
Posted on: 27-02-2025 00:00
Provider Relations Advocate - Remote in NY
Posted on: 20-11-2024 13:46
Senior ETAP Analysis and 3KM Modeling Responsible Engineer (Remote Eligible, U.S.)
Posted on: 27-02-2025 00:00
Customer care representative
Posted on: 16-07-2024 18:55
WORK FROM HOME-Client Services Associate
Posted on: 17-02-2025 05:59
Aetna Part Time Remote Jobs (Store Associate)
Posted on: 16-07-2024 18:48
Online Typist / Data Entry Specialist (Work at Home ? Part-Time)
Posted on: 22-10-2024 05:26