Customer Support Representative
Description:
? SBT is looking for a Customer Support Representative to help take our company?s growth to the next level
? The ideal candidate will be responsible for providing text and payment support to our clients
? Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT
? It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates
Requirements: ? High School or equivalent ? 2+ years of applicable Customer Support within a technology company ? Excellent detail-oriented, organizational, and time management skills ? Experience managing high priority tickets in a fast-pace environment ? Experience working with tickets within HubSpot ? Experience with SalesForce ? Experience with Payment Support ? Proficient in working with Outlook, Microsoft Excel, Microsoft Word ?... Analytical and problem-solving skills ? Customer focus and adaptability to different personality types ? Self-driven with the ability to work with little supervision ? Excellent verbal and written communication skills ? Adapt to frequent changes
Benefits
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