(Online Remote Job) Pepsico Live Chat Support Remote Jobs - 100% Job Vacancy

PepsiCo is excited to offer a Live Chat Support Representative position for candidates who are passionate about providing exceptional customer service in a 100% remote environment. As a Live Chat Support Representative, you will assist customers in real-time via chat, answering questions and resolving issues related to PepsiCo products and services. If you're tech-savvy, enjoy helping others, and are looking for flexible work, this job is a fantastic opportunity.

Job Details

Position: Live Chat Support Representative (Remote)

Location: Remote (U.S. Applicants Only)

Job Type: Full-Time / Part-Time Available

Pay Rate: $14?$20 per hour (Based on Experience)

Company: PepsiCo

Industry: Consumer Goods / Customer Service

Experience: Open to Entry-Level and Experienced Candidates

Education: High School Diploma or Higher

Schedule: Flexible Hours, 100% Remote

Company Overview

PepsiCo is a global leader in the food and beverage industry, known for its diverse range of products such as Pepsi, Gatorade, Tropicana, Mountain Dew, and Frito-Lay. With an ongoing commitment to sustainability and delivering high-quality customer experiences, PepsiCo continues to innovate and lead in the industry. At PepsiCo, we are dedicated to building a workplace that is diverse, inclusive, and rewarding for all our employees.

Key Responsibilities

Live Chat Support: Respond to customer inquiries via live chat, providing prompt, accurate, and helpful solutions in real time.

Issue Resolution: Troubleshoot and resolve customer issues related to PepsiCo products, services, and delivery concerns.

Product Information: Provide detailed product information, pricing, and promotional details to assist customers.

Order Management: Help customers with order tracking, returns, and exchanges through chat support.

Customer Education: Assist customers in understanding PepsiCo?s products, benefits, and availability.

Documentation: Maintain records of customer interactions, issues, and resolutions in the support database.

Collaboration: Work with other departments to escalate and resolve complex issues quickly and efficiently.

Professionalism: Maintain a high level of professionalism and courtesy while managing multiple chat inquiries simultaneously.

Skills & Qualifications

Strong Written Communication: Exceptional writing skills to communicate clearly and professionally via live chat.

Customer-Focused: A genuine passion for helping others and delivering excellent customer service.

Tech-Savvy: Comfortable using live chat platforms, customer service software, and basic computer tools (Microsoft Office).

Problem-Solving: Ability to quickly assess and resolve customer issues effectively and efficiently.

Multi-Tasking: Capable of managing multiple chats and tasks at once while maintaining accuracy.

Attention to Detail: Strong focus on accuracy and ensuring customer inquiries are fully addressed.

Experience: Previous experience in customer service or live chat support is preferred but not required.

Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, to meet business needs.

How to Apply

If you're ready to join PepsiCo?s dynamic team as a Live Chat Support Representative, please submit your application through PepsiCo?s careers portal. Include your resume and a cover letter that highlights your relevant skills and experience. Qualified candidates will be contacted for a virtual interview.

PepsiCo is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.