Online Live Chat Specialist Entry-Level

Job Summary:

We are seeking an entry-level Online Live Chat Specialist to join our customer support team. As an Online Live Chat Specialist, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner...

Key Responsibilities:

Respond to customer inquiries via live chat

Resolve customer issues and concerns

Provide product and service information

Document customer interactions

Meet and exceed customer satisfaction targets

Collaborate with team members to resolve complex issues

Requirements:

0-1 year of experience in customer service or support

High school diploma or equivalent required

Basic computer skills and knowledge of Microsoft Office

Strong communication and interpersonal skills

Ability to work independently in a remote setting

Strong problem-solving and analytical skills

Preferred Qualifications:

Experience in a remote or virtual environment

Knowledge of customer service principles and methodologies

Certification in customer service or related field (e.g., CSP)

Experience with live chat software and CRM systems

What We Offer:

Flexible scheduling and remote work options

Comprehensive training and development programs

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $25.00 - $50.00/hour.

About Integrity Pool Builders: Integrity Pool Builders is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://integritypoolbuilders.com/.

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