Technical Specialist (resolve routine and non-routine issues on software and/or hardware)
Remote, USA
Full-time
Posted 2025-04-19
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Employer Industry: Transportation Services
- Why consider this job opportunity:
- Opportunity for contract engagement with a reputable organization
- Collaborate with a dedicated Service Desk Team
- Engage in meaningful work that supports transportation services
- Chance to enhance technical skills and service support expertise
- Supportive work environment fostering collaboration and growth
- What to Expect (Job Responsibilities):
- Provide expert-level support to the Service Desk Team
- Address and resolve service requests and incidents efficiently
- Collaborate with team members to enhance service delivery processes
- Maintain documentation of support activities and resolutions
- Assist in the development and implementation of service support strategies
- What is Required (Qualifications):
- Proven experience as a Service Support Analyst or similar role
- Strong technical knowledge and expertise in service desk operations
- Excellent problem-solving skills and attention to detail
- Ability to work collaboratively in a team-oriented environment
- Exceptional communication skills, both written and verbal
- How to Stand Out (Preferred Qualifications):
- Experience with transportation services or related industries
- Familiarity with IT service management tools and best practices
- Certifications related to service support or ITIL
- Previous experience in a contract engagement setting
#TransportationServices #ServiceSupport #TechnicalExpertise #ContractOpportunity #TeamCollaboration
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