The Disability Quality Analyst provides direct access to the ROI Account Manager and is responsible for reviewing, processing, and releasing disability/FMLA forms and/or medical records in a variety of mediums. The Disability Quality Analyst reports to the Senior Disability Account Manager.
Primary Responsibilities: ? Creating invoices for disability/FMLA forms in accordance with MediCopy policies/procedures. ? Reviewing records pulled by the Disability Account Manager/Form Specialist to ensure accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations. ? Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy?s policies/procedures ? Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with disability/FMLA form requests. ? Applying accurate data to charts processed in accordance with MediCopy?s policies/procedures, when necessary. ? Contacting patients/requesters to collect payment on pending disability/FMLA forms. ? Assigning forms to be completed to Disability Account Managers/Form Specialists, as necessary. ? Providing world-class customer service to patients and clients while ensuring patient privacy. ? Handling high call volumes while maintaining a high level of service and professionalism. ? Maintaining all established production/quality goals, while managing assigned accounts within MediCopy?s established turn-around time. ? Reports to the Director of Operations as necessary.
Skills/Qualifications: ? Thorough and detail-oriented ? Professional demeanor ? Customer-oriented disposition ? Demonstrate a positive attitude, and be able to interact well with employees ? Demonstrate excellent communication skills ? Proven consistent dependability and attendance ? Confidentiality and discretion is required ? Ability to conduct and interpret HIPAA/Privacy Guidelines ? Solid organizational skills, including multitasking and time-management ? The flexibility to adapt to frequent changes in the industry and office ? High School Diploma or equivalent required.
