Customer Service Representative - Contract-to-Hire | 100% Remote | Philadelphia, PA 19103
Our direct end-client a large healthcare insurance provider is seeking to hire a Customer Service Representatives for a 3+ months contract-to-hire role to work 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 (need candidates within one hour radius of Philadelphia, PA 19103).
Job Title: Customer Service Representative - Medicare...
Duration: 3 months contract-to-hire
Location: 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103
No. of positions: 20 +
Customer Service Representative - Medicare
Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.
Candidates must be flexible to work these hours for this role.
The Medicare department is open 7 Days a week. FT Shifts will range from Sunday - Saturday from 7:45AM - 8:15PM and include one late night shift as well as a Saturday OR Sunday shift. 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.
Qualifications: ? Call Center Customer Service, inbound calls (no telesales) ? Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills. ? Must have empathy and strong problem solving skills.
Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
Ability to navigate through multiple systems at a time.
ALL candidates must score a 80% or above on eSkills test.
Preferred qualifications: ? HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred ? Healthcare industry experience ? Previous Medicare experience ? Call Center Customer Service experience (Inbound calls) ? Medical background helpful
ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process.
Please apply with your interest. You may also reach out to me directly at [email protected]
Thanks,
Ashu