Responsibilities:
? Handle customer inquiries and provide solutions promptly and professionally via phone, email, or chat.
? Assist customers with order placements, tracking, cancellations, and returns for Zomato or Flipkart services.
? Educate customers about product features, promotions, and policies to enhance their overall experience.
? Troubleshoot and resolve customer complaints or issues effectively, ensuring customer satisfaction.
? Maintain accurate records of customer interactions and transactions using CRM systems.
? Collaborate with other team members and departments to address customer concerns and improve service delivery.
? Stay updated on product knowledge, industry trends, and company policies to provide accurate information to customers.
? Adhere to company guidelines and standards for quality, productivity, and compliance with data security regulations.
? Participate in training sessions and ongoing professional development to enhance job performance and skills.
? Uphold a positive and professional attitude while representing the Teleperformance brand and fostering customer loyalty.
Requirements:
? Experience: Freshers Welcome.
? High school diploma or equivalent; additional education or certification in customer service is a plus.
? Excellent communication skills in English (verbal and written); proficiency in additional languages is advantageous.
? Strong interpersonal skills with the ability to empathize and communicate effectively with diverse customers.
? Basic computer skills and familiarity with CRM software or similar tools are preferred.
? Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
? Flexibility to work rotational shifts, including evenings, weekends, and holidays as required.
? Reliable internet connection and a suitable home workspace conducive to remote work.
? Commitment to meeting performance targets and delivering high-quality service to customers.
? Positive attitude, team player mentality, and willingness to adapt to changing business needs.