Company Overview
South Mountain Healthcare and Rehabilitation Center is a leading provider of healthcare and rehabilitation services in the United States. We are committed to delivering high-quality care and support to our patients and residents, ensuring their well-being and comfort.
Job Title
Live Chat Support
Job Location
United States
Job Summary
We are seeking a motivated and customer-focused Live Chat Support representative to join our team. The ideal candidate will be responsible for providing real-time assistance to our clients and patients through our online chat platform. This role is essential in ensuring a positive experience for our users by addressing inquiries, resolving issues, and providing information promptly and accurately.
Key Responsibilities
? Provide real-time support and assistance to clients and patients via live chat.
? Address inquiries, resolve issues, and provide information in a timely and professional manner.
? Maintain a high level of customer satisfaction by delivering exceptional service.
? Collaborate with team members to ensure consistent and accurate information is provided.
? Document and escalate issues to the appropriate departments when necessary.
? Stay updated on company services, policies, and procedures to provide accurate information.
Qualifications
? 0-5 years of experience in customer service or a related field.
? Strong communication skills, both written and verbal.
? Excellent problem-solving abilities and attention to detail.
? Ability to multitask and manage time effectively in a fast-paced environment.
? Proficient in using online chat platforms and basic computer applications.
? A positive attitude and a passion for helping others.
Why Join Us?
At South Mountain Healthcare and Rehabilitation Center, we value our employees and offer a supportive and collaborative work environment. Join us to make a meaningful impact in the lives of our patients and residents while advancing your career in a dynamic and rewarding setting.
