Description:
? Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases.
? Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.
? Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.
? Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.
? Prepare and manage itineraries, confirmations, and travel documents.
Requirements: ? Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems. ? Excellent communication skills, both written and verbal, with a customer-centric approach. ? Proficiency in using travel booking systems, CRM software, and other relevant tools. ? Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. ? Detail-oriented with a high level of accuracy in handling bookings and scheduling. ? Ability to work independently in a remote environment, demonstrating self-motivation and accountability. ? Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.
Benefits:
? Attractive base salary with performance-based incentives.
? Set your own schedule within a framework that supports work-life balance.
? Enjoy the convenience and flexibility of working from home.
? Opportunities for ongoing training and career growth within the travel industry.
? Exclusive discounts and perks on travel bookings for you and your immediate family.
? Comprehensive health insurance plans, including dental and vision coverage.
? 401(k) plan with company match to help you plan for your future.
? Generous paid time off, including vacation days and sick leave.
? Access to resources and support for personal and professional development.
? Reimbursement for home office setup and internet expenses.
? Virtual team events and activities to foster a supportive and collaborative work environment.
