Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote, USA Full-time Posted 2025-07-25

Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.

Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.

Benefits:

Apply for the Job

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Similar Remote Jobs

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Tests Amazon Products Online For Cash

Call Center Agent Customer Technical Support

Walgreen (Data Entry Remote Jobs) $75000/Yearly

Inbound Sales Representative ($1,000 Completion Bonus)

Online Teachers Needed - (Remote) Jobs

Data Entry - Remote - $17.50/hour

Senior Director - Sales, Commerce Platform

Senior Director - Sales, Commerce Platform

Flexible Remote Chat Operator ? Part-Time

[Hiring] Pharmacist @504 Cardinal Health Pharm Serv

Fedex Careers Remote $28.50/Hour ? Work From Home

Customer Experience Specialist (2nd & 3rd Shift)

Seasonal Associate-Victoria Gardens VS

Dental Hygienist - Part Time Jobs hiring

Part-time New Home Agent

(Work At Home) Data Entry - Remote - Administrative Assistant

(Live Chat Remote Jobs) CVS Health Data Entry Jobs $25/Hour ? Apply Now

Part-Time Delivery Driver – Seasonal (Florida)

Data Entry Specialist at American Express (Remote)