Contact Center Account Specialist Overview
Citadel is seeking an experienced Contact Center Account Specialist to join our team. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences while promoting and selling our products and services.
? Respond to inbound phone and multimedia inquiries, meeting established metrics and service level agreements.
? Maintain advanced knowledge of Citadel's product lines to provide accurate recommendations and troubleshoot service issues.
? Identify customer needs through conversations and account reviews, promoting cross-selling opportunities and generating qualified referrals to other departments when necessary.
? Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
? Meet and comply with all requirements set forth in the SAFE Act, including successful completion of background checks and obtaining a unique identifier from the NMLS.
What We Offer
? Opportunity to work in a dynamic and growing organization.
? Comprehensive training program to develop your skills and expertise.
? Competitive compensation and benefits package.
? Collaborative and supportive work environment.
