At Comcast, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Virtual Customer Service Representative, you will play a critical role in retaining our existing customer base by working closely with customers who are at risk of disconnecting their services. Your primary responsibility will be to empathize with clients, resolve outstanding issues, and renegotiate the terms of their agreements.
You will work independently with minimal supervision, using your active listening and problem-solving skills to address customer concerns. Your goal will be to minimize churn by strategically offering product bundles and price points that meet the needs of our customers' budgets and business applications. Additionally, you will proactively encourage retention by contacting clients at various high propensity churn points in their life cycle to assure customer satisfaction and re-contract and extend customer relationships where appropriate.
To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced virtual environment. You will be responsible for meeting or exceeding budgeted retention goals for all product lines, demonstrating strong problem-solving and communication skills, and adhering to Comcast's Operating Principles. If you share our passion for delivering exceptional customer experiences and are committed to driving results and growth, we encourage you to apply for this exciting opportunity.
