UPS Customer Support Assistant ? Remote Work

UPS as a Remote Customer Support Assistant! Work from the comfort of your home while assisting customers with their inquiries and providing top-notch service. Enjoy the flexibility and convenience of remote work with a globally recognized company. Earn competitive compensation while honing your skills in a dynamic virtual environment. Don?t miss out on this chance to be part of a supportive team and make a difference from wherever you are. Apply now and embark on a rewarding remote career journey with UPS. Key Responsibilities: ? Respond promptly to customer inquiries via phone, email, or chat, providing accurate and helpful information. ? Assist customers with tracking shipments, processing orders, and resolving delivery issues. ? Troubleshoot problems and escalate complex issues to the appropriate department for resolution. ? Maintain detailed records of customer interactions and transactions. ? Identify opportunities to improve customer service processes and procedures. ? Collaborate with other team members to ensure seamless service delivery and customer satisfaction. Requirements: ? Previous experience in customer service or a related field is preferred. ? Excellent communication skills, both verbal and written. ? Strong problem-solving abilities and a proactive approach to addressing customer needs. ? Familiarity with UPS services and shipping processes is a plus. ? Ability to work independently and efficiently in a remote environment. ? Proficiency in computer applications and software, including MS Office and CRM systems. ? Availability to work flexible hours, including evenings and weekends as needed. Benefits: ? Remote work opportunity with flexible hours. ? Competitive compensation package. ? Opportunities for career advancement and professional development. ? Access to comprehensive training and support resources. ? Join a dynamic and diverse team committed to excellence in customer service. How to Apply: If you are passionate about delivering outstanding customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are a great fit for this role.