Customer Service Representative Job at V3 Electric in El Dorado Hills

Job DescriptionJob DescriptionWhy V3?V3 Electric is one of the nation?s fastest growing solar companies and we were recently named to Inc. 5000's fastest-growing private companies in the US. Other noteworthy awards include Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program.Brief Description:We are looking for someone who is an organizer, detail-oriented, and strong academically. You must be able to initiate and start tasks on your own and be able to manage yourself. Those who can multitask and prioritize responsibilities do best in this position. We offer a fun, challenging, and rewarding work environment for our employees. This is a great opportunity for someone looking to start growing their career and is interested in growth.Responsibilities:Manage large amounts of incoming callsIdentify and assess customers? needs to achieve satisfactionProvide accurate, valid, and complete information by using the right methods/toolsHandle customer complaints, including difficult/escalated callersKeep records of customer interactions, process customer accounts, and provide follow-up supportFollow communication procedures, guidelines, and policiesSkillsMust have a strong work history and a proven punctuality track record.Proven customer support experienceStrong phone contact handling skillsCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication skillsAbility to multi-task, prioritize, and manage time effectivelyJob Type: Full-timePay: $18.50-23/HR, depending on experienceShift: Monday-Friday + Rotating Saturday, 8:00 AM-6:00 PMBenefits:401(k)Dental InsuranceHealth InsurancePaid Time OffVision Insurance